casestudy-ievers

Problem statement

Stax Sri Lanka needed an expert IT support partner to help them transform their IT systems while replacing and managing their inefficient IT infrastructure and outdated connectivity solutions. The obsolete systems in Stax Sri Lanka, coupled with slow and unreliable internet connections, were hindering their capabilities of delivering a premium service to their clients. Matters were made worse by the fact that they were experiencing serious issues with their IT support.

How the issue was impacting the client

Stax’s Colombo office supports the US operations with research, data analytics, data visualization and statistical support. They also provide a wide range of consultancy services. Because of the inefficient systems in place, Stax found it hard to effectively leverage their IT department to deliver customer centric results. This resulted in time and money being spent to solve IT related issues that consistently hindered the completion of their projects.

Objectives

Conduct an IT security assessment to identify existing system vulnerabilities and potential threats.

Develop an audit remediation plan based on the findings from the IT security assessment to address identified vulnerabilities, mitigate risks, and ensure compliance with security standards.

Service Provided

Performed a comprehensive Information Security Assessment covering NIST SP 800-46, Azure Security Benchmark v3, and M365 Cloud Gap Assessment, and provided a roadmap for remediation actions.

Objectives

Oversee and support the EverService IT team in managing daily tasks and operations according to the client's work schedule. This includes end-user support, portal management, and server/network support. Leverage global IT talent to reduce staffing costs.

Service Provided

Provide dedicated IT resources to manage the day-to-day IT operations of the EverService IT Department, including end-user support, servers and cloud infrastructure maintenance, task automation and of IT team management.

“Working with Eureka has been a game-changer for our technical support needs. Their offshore IT team members come well educated in technology, English-proficient, and consistently professional. From Level 1 to Level 3 support, their knowledgeable team handles issues quickly and effectively, providing seamless support that feels local. Highly recommended for any organization looking to elevate their help desk services”

Todd Walton,
VP, Enterprise Infrastructure - EverService (USA)

“My firm needed a comprehensive IT Security evaluation with a meaningful report for a strategic relationship, but quotes from larger firms were well beyond our budget. Eureka’s team was professional, thorough, and provided a detailed analysis and documentation that exceeded our expectations. The engagement successfully achieved our objectives while remaining within a very reasonable budget”

Brian I. Paik,
Founder, CEO - Ievers (USA)

iEvers (USA)

Start the Conversation

Managed IT Services

IT Security

Get Started

iEvers (USA)

Start the Conversation

Managed IT Services

IT Security