Your Growth and IT
Flexible and dynamic talent is crucial for the growth of your business. As technology continues to rapidly evolve, your workforce must keep up and adapt. Eureka, a leading IT solutions provider, offers contingent technical support talent dedicated to helping your expanding team do this. And because Eureka manages this IT support talent for you, your company gets total flexibility without having to do any hiring, training, or retaining. It really is the ultimate contingent staffing solution.
Reap the Benefits of Contingent Talent
A contingent workforce in your IT department ensures a steady and extensive supply of talent. It lets your business keep up with and adopt new advancements in the IT space. This will enable superior agility across all departments, teams, and individuals for greater productivity as well as the ability to execute innovative ideas and outperform the competition.
The Eureka Difference
Eureka provides and manages remote IT support staff who will take care of operations related to your business’s NOC, IT help desk and out of hours IT services. It’s like having key technical IT support skills inhouse and ensures relationships with your business’s internal users and outsource partners are properly managed. It means improvements to the delivery of your core service or product can be done quickly and effectively.
Greater Expertise
Eureka taps into a global talent pool, including our network of IT professionals, to find experts in tech support. Our team offer years of IT expertise and learnings from serving clients in various industries. We don’t just talk the talk, we walk the talk as our extensive team of professionals hold leading international IT certifications. Should a dedicated remote IT agent face a problem requiring greater expertise, clear procedures will be put in place to elevate the issue and give you access to Eureka’s most senior technical staff.
Total Compliance
Recruiters and headhunters often run compliance audits on your contingent workforce. But if your sourcing partner provided end-to-end management of your contingent work force, imagine how much money and man-hours you would save as well as how less stressful your life would be. Eureka ensures that all tech support staff sourced for you are compliant with local employment laws, IT rules and regulations. Eureka’s services and work processes are developed to meet the requirements of the ISO 20000 Standard and the ITIL framework.
Around-the-clock Availability
With 24/7 tech support from Eureka, problems can be solved at any time, which means your business’s operations can run smoothly around the clock.
Cost Savings
With Eureka taking care of your end-to-end tech support requirements and managing the tech support agents dedicated to your business, time you would have normally spent hiring IT personnel and ensuring devices, systems and networks are running properly can now be invested in other aspects of your business, including improving your competitiveness in aggressive markets.
Also, by primarily operating out of Sri Lanka, Eureka gives you a comparative advantage on the costs needed to hire the tech talent. Our talent pool consists of certified, individuals from universities with a track record of producing skilled professionals that consistently perform at a high level.
A Wide Range of Services
The remote tech support agents we source for you will work on a range of tasks (Level 1 to Level 3), including managing IT infrastructure, offering technical support to your staff, managing user access accounts, boosting cyber security, planning disaster recovery and carrying out research on new technologies when new products or solutions are being developed by your team.
Eureka’s vision is to be your preferred managed services partner for IT services. We will achieve this by gaining a comprehensive understanding of your needs and by aligning ourselves with the core functions and values of your business.
