A leading organization, committed to delivering high-quality technology for power and mobility in Sri Lanka, wanted to assess the quality of their information security and IT infrastructure. The organization wanted to align their processes with global information technology standards. They needed a team that was capable of assessing, improving and monitoring their journey towards enabling their business to thrive in a cyber environment.
How the issue was impacting the client
The client faced issues with their existing IT infrastructure and information security management. Time and money was being wasted in trying to keep their systems updated and running efficiently. This was causing disruptions in their service and leading to system downtime, which in turn impacted customer satisfaction and employee productivity.
What services were procured
The team at Eureka made multiple onsite visits to assess the existing support system and analyze the client’s incident and problem management history.
Our team helped in the following areas:
Evaluating IT controls and infrastructure
Network and Datacenter design
Helped draft an IT policy
IT vendor selection
Provided recommendations to help mitigate risks associated with their information infrastructure
How this helped
Our client was able to implement stringent IT management protocols, enabling them to reduce overhead costs associated with fixing IT problems.
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