Case Studies /

EverService (USA)

EverService is a global IT services company headquartered in the United States, owned by a team of technology entrepreneurs, specializing in providing integrated websites, marketing, sales and engagement services
Problem statement
Stax Sri Lanka needed an expert IT support partner to help them transform their IT systems while replacing and managing their inefficient IT infrastructure and outdated connectivity solutions. The obsolete systems in Stax Sri Lanka, coupled with slow and unreliable internet connections, were hindering their capabilities of delivering a premium service to their clients. Matters were made worse by the fact that they were experiencing serious issues with their IT support.
How the issue was impacting the client
Stax’s Colombo office supports the US operations with research, data analytics, data visualization and statistical support. They also provide a wide range of consultancy services. Because of the inefficient systems in place, Stax found it hard to effectively leverage their IT department to deliver customer centric results. This resulted in time and money being spent to solve IT related issues that consistently hindered the completion of their projects.
Objectives
Oversee and support the EverService IT team in managing daily tasks and operations according to the client's work schedule. This includes end-user support, portal management, and server/network support. Leverage global IT talent to reduce staffing costs.
Service Provided
Provide dedicated IT resources to manage the day-to-day IT operations of the EverService IT Department, including end-user support, servers and cloud infrastructure maintenance, task automation and of IT team management.
Objectives
  • Oversee and support the EverService IT team in managing daily tasks and operations according to the client's work schedule. This includes end-user support, portal management, and server/network support. Leverage global IT talent to reduce staffing costs.
Service Provided
Provide dedicated IT resources to manage the day-to-day IT operations of the EverService IT Department, including end-user support, servers and cloud infrastructure maintenance, task automation and of IT team management.
“Working with Eureka has been a game-changer for our technical support needs. Their offshore IT team members come well educated in technology, English-proficient, and consistently professional. From Level 1 to Level 3 support, their knowledgeable team handles issues quickly and effectively, providing seamless support that feels local. Highly recommended for any organization looking to elevate their help desk services”

Todd Walton,
VP, Enterprise Infrastructure - EverService (USA)
“Working with Eureka has been a game-changer for our technical support needs. Their offshore IT team members come well educated in technology, English-proficient, and consistently professional. From Level 1 to Level 3 support, their knowledgeable team handles issues quickly and effectively, providing seamless support that feels local. Highly recommended for any organization looking to elevate their help desk services”

Todd Walton,
VP, Enterprise Infrastructure - EverService (USA)
Service Provided
Provide dedicated IT resources to manage the day-to-day IT operations of the EverService IT Department, including end-user support, servers and cloud infrastructure maintenance, task automation and of IT team management.

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