IT Service Management

Planning & Strategy

Developed for any kind of organisation, Eureka’s IT Service Management solution takes the burden of having to run and administer IT off your company. This comprehensive service implements, manages and consistently delivers the right IT to your entire business using the ITIL framework, the global standard for IT service management. We’ll even conduct an ITIL Gap Analysis with ITSM Business Analyst Services to ensure any shortcomings in your IT are quickly remedied.

  • Process implementation / improvement
  • Report analysis
  • Process work flow
  • ITSM consultancy
  • Obtaining management support
  • Performing assessment and gap analysis
  • Implementing support procedures
  • Implementing processes and/or functions
  • Conducting the internal audit
  • Management reviews
  • Implementing the Continual Service Improvement concept
  • Defines scope, management intention, responsibilities
  • ITIL Gap Analysis
  • ITSM Business Analysis
  • ITSM Project Management
  • Asset and CMDB
  • ITSM tool purchase and contracts
  • Consultancy and Analysis
  • ITSM process handling


Call +94 76 176 2777

What We Can Do For Your Business

Get in touch with us today and find out how Eureka Technology Partners can improve your business.

+94 76 176 2777