Stax Global Strategy Consulting Firm

Case Studies

We went to the market looking for an IT partner that would add value and not just be a provider of tools. Eureka has delivered that value.

Ruwindhu Peiris - Managing Director, Stax

Stax is global strategy consulting firm with offices in Chicago, New York, Boston and Colombo, Sri Lanka. Operating in an industry where reliability, diligence and trust are paramount, the company urgently needed an IT support partner they could rely on 24/7. Stax’s Colombo office supports the US operations with research, data analytics, data visualization and statistical support as well as consulting engagements of their own. Stax needs a rock solid, high performance IT system that conforms to industry best practice. Replacing an inefficient IT infrastructure and an outdated connectivity solution were also priorities. A long-term support and consultancy partnership with Eureka ensures they have this. It also ensures the IT is aligned with the firm’s evolving business and technical requirements.

  • Helpdesk for in-house IT manager
  • Onsite Engineer visits
  • Desktop Management
  • Server Management
  • Bandwidth Management
  • 24/7 Support
  • Communication Management
  • Wireless Access Control

THE CLIENT

Stax Sri Lanka is the Sri Lanka office of Stax Inc, a 20 year old global strategy consulting firm. Stax provides clients with fact-based analyses and insights to help executives and their teams make critical business decisions. The Colombo office also provides “brain-power” support to the US offices.

THE CHALLENGE

In 2014 Stax was preparing to embark on an exciting period of company growth. But an outdated IT system was causing worry and frustration. It was only a matter of time before a server and/or desktop outage caused serious disruption. They were also relying on an internet connections which were slow and unreliable. Matters were made worse by the fact that they were experiencing serious issues with their IT support. As the newly appointed IT support partner, the challenge for Eureka was to establish an IT infrastructure and connectivity solution that could provide the reliability, scalability and mitigation capabilities needed – all within budget and on time.

THE SERVICE

The Eureka team implemented 6 core improvements and enhancements
  • Upgrading all the workstations and servers
  • Implementation of a new Private Automated Branch Exchange(PABX)
  • Implementing a bandwidth aggregator to provide failover as well balancing with the WAN links
  • Enhanced third party coordination with system providers
  • Developing a comprehensive IT Infrastructure Policy including a user policy for Stax staff as well as 24/7 matrix support
  • Optimized reporting on incidents, service requests, uptime and bandwidth usage
IT-Security Physical IT-Security IT-Service Management Policy Setup and Enforcement Desktop Services Communication Hardware & Facilities Internet Connectivity StaxApplications Network

 

The Matrix support includes the following
  • Proactive Incident Management
  • Monitoring PC/ Server Performance
  • Mandatory PC/ Server Heartbeat Check
  • Incident Ticket Analyzes
  • Availability and Continuity
  • Internet
  • Communication Devices
  • Backup PC/ Server
  • Security
  • Virus Guard
  • Firewall
  • Network Security
  • Response Time (15 Min, as per the Service Level Agreement)

The Eureka Effect

IT Security IT Service Management Network / Server Hardware & Facilities Communication Desktop Support Special Applications Bandwidth Optimization Previous 20% 70% 10% 30% 50% 20% 90% 90% 90% 100% 80% 90% 30% 30% 40% 100% Current

What We Can Do For Your Business

Get in touch with us today and find out how Eureka Technology Partners can improve your business.

phIcon
Call
+94 11 256 4277