Lower Operating Costs: By optimizing internal processes organizations are able to effectively lower operating costs
	Improved Service Delivery: Improved processes and elimination of bottlenecks enable increased efficiency and effectiveness of services delivered to clients
	Competitive Pricing: By lowering operational costs companies are also able to pass on some of these savings to clients enabling more competitive pricing

Our Services Include;

	IT Services Management Assessment: The goal of the IT Services Management Assessment is to review and evaluate the operation effectiveness of the service delivery and management process currently in place. The key components are quality of service, availability, efficiency, and compliance as defined by generally accepted international standards such as ISO 20000, ITIL, CobiT, ISO 27001 and other relevant frameworks. Based on the results of the assessment the Eureka Consulting team develops a comprehensive plan mapping where the organization is at present and the steps required to achieve ISO 20000 compliance.
	Development of Service Support Platform: The Eureka team identifies the core issues and bottlenecks within the support process and develops and implements a prioritized and systematic plan for improving the support services platform.
	Development of Service Delivery Platform: Next, the Eureka team identifies the key service delivery issues and bottlenecks within the organization, as well as mapping out the key needs of their clientele. Based on this a prioritized process improvement plan is designed and implemented to create a more efficient service delivery platform
	Reporting & Documentation: A key requirement of achieving ISO 20000 certification is to ensure the correct reporting and documentation processes are in place. The Eureka consultants will work with your team to develop a comprehensive plan and process for managing and maintaining accurate reporting and document control processes.
	Review: ISO 20000 is by no means a one off project, to reap the benefits of this standard on-going review and improvement of processes is necessary, as changing business needs demands changes in service delivery. As part of a complete service we put into place processes and practices for on-going process evaluation and review by your team.