Eureka MSP

Eureka’s ISO 20000

For certification Eureka had to meet the ISO 20000 requirements for the following:

	Requirements for a management system
	Planning and implementing service management
	Planning and implementing new or changed services
	Service delivery process
	Relationship processes
	Resolution processes
	Control processes
	Release processes

Eureka’s ISO 20000 Certification

Eureka’s ISO 20000 Certification covers the Management and Monitoring of:

	Desktops:
	Configuration support for desktop applications, performance tune-up and monitoring, network integration support, desktop security configuration and monitoring, attached device support and hardware supplier management
	Servers:
	Integration and configuration of servers, software maintenance maintaining the software up-to-date, secure and harden servers for stability and security, administration of services and monitor activities & resources against a set baseline
	Data center:
	Install, configure, optimize, secure, manage and monitor datacenter infrastructures such as data links, networking devices, perimeter security devices and remote access devices. Monitor and analyze various logs.

Managed Security
Architect solution based on security needs, advice on product selection, install/integrate, configure manage and monitor security solutions such as managed firewall, managed IDS/IPS, VPN, Virus, spam filter server, Single Sign On, regular penetration tests and Vulnerability assessments etc...

Help Desk Operation
Information request handling, monitoring, filtering and notification of events and incidents, incident ticket creation and escalation through different levels of support, supplier coordination.